Privacy policy

Last updated: April 11, 2026

Lyvra operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our website or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include information that is collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address
  • Payment information, including payment card details, billing details, transaction confirmations, and other payment-related information
  • Account information, including your username, password, security questions, preferences, and settings
  • Transaction information, including the items you view, add to your cart, purchase, return, exchange, or cancel, along with your purchase history
  • Communications with us, including information you provide when contacting customer support
  • Device information, including details about your device, browser, network connection, IP address, and similar identifiers
  • Usage information, including how and when you interact with or navigate our website and services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise submit information
  • Automatically through your use of our website and services, including through cookies and similar technologies
  • From service providers who collect or process information on our behalf
  • From business partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide, maintain, and improve our services
We use your information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, and improve your shopping experience.

For marketing and advertising
We may use your information to send promotional emails, text messages, or other marketing communications, and to show you relevant advertisements based on your activity on our website or prior purchases.

For security and fraud prevention
We use your information to protect our business, our customers, and our website, including detecting, investigating, and preventing fraud, unauthorized access, and other harmful activity.

To communicate with you
We use your information to respond to inquiries, provide customer support, send transactional updates, and maintain our relationship with you.

To comply with legal obligations
We may use your information to comply with applicable laws, regulations, legal processes, and enforcement requests, and to protect our rights and the rights of others.

How We Share Personal Information

We may disclose your personal information in the following circumstances:

  • With vendors, service providers, and contractors who perform services on our behalf, such as payment processing, shipping, fulfillment, analytics, customer support, cloud storage, and IT services
  • With business and marketing partners to provide advertising, promotional, and related services
  • When you direct us to share information with third parties, such as to complete shipping or interact with third-party services
  • With affiliates or within our corporate group, where applicable
  • In connection with a business transaction such as a merger, acquisition, financing, or sale of assets
  • To comply with legal obligations or respond to lawful requests
  • To enforce our terms, investigate violations, or protect our business, users, or the public

Third-Party Websites and Links

Our website may contain links to third-party websites or online services that we do not own or control. If you choose to visit those sites, you should review their privacy policies and terms. We are not responsible for the privacy, security, or content of third-party websites.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Security and Retention

We use reasonable safeguards designed to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request deletion of your personal information
  • The right to request correction of inaccurate personal information
  • The right to receive a copy of your personal information in a portable format
  • The right to opt out of certain marketing, targeted advertising, or sharing practices where applicable

You may also opt out of promotional emails by clicking the unsubscribe link in those emails. Even if you opt out of marketing communications, we may still send you service-related or transactional messages.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your place of residence. Where required by law, we will use appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last updated” date.